Privacy Policy

Effective Date: 29/7/2025
Business Name: Tye Clean
Website: https://www.tyeclean.com.au
ABN: 984********
Public Liability Insurance: OA5*******
Location: Thornlands, Brisbane, Queensland, Australia

At Tye Clean, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What Information We Collect

We may collect:

• Full name

• Phone number

• Email address

• Residential or service address

• Booking and service details

• Payment or billing details

• Basic website usage data (like IP address and browser info)

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2. How We Collect Information

We collect your information when you:

• Make a booking online, by phone, or by email

• Fill out a contact form or request a quote

• Communicate with us directly

• Visit or browse our website (some data collected automatically)

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3. Why We Collect Your Information

We collect and use your information to:

• Provide cleaning services

• Confirm bookings and send updates

• Respond to questions or feedback

• Process payments

• Improve our website and services

• Meet legal and insurance obligations

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4. How We Protect Your Information

We store your personal information securely and only provide access to authorised team members. We use trusted tools and systems to keep your data safe.

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5. When We Share Information

We do not sell your information. We may share it only when necessary:

• With cleaning team members for scheduling

• With payment and accounting providers

• When required by law or legal authorities

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6. Cookies And Website Tools

Our website may use cookies or tracking tools to improve user experience and monitor performance. You can control cookies through your browser settings.

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7. Your Rights

You have the right to:

• Access your personal information

• Request correction of any incorrect details

• Ask us to delete your data (where legally possible)

• Withdraw consent from receiving communications

To make a request, email michael@tyeclean.com.au

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8. Links To Other Sites

Our site may contain links to other websites we do not control. We are not responsible for the privacy practices of those sites.

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9. Changes To This Policy

We may update this policy from time to time. The most current version will always be available on our website.

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10. Contact Us

If you have questions or concerns about your privacy, please get in touch.
📧 michael@tyeclean.com.au
📞 0407 028 829
🌐 https://www.tyeclean.com.au
Location: Thornlands, Brisbane, Queensland